March 15, 2020

Reading time:

4 mins



Dear guests and fellow juicers,

In light of the recent COVID-19 outbreak, we want to take this opportunity to clarify how we as a company are navigating through these challenging times and how we prepare for future scenarios.

We are monitoring all local government-issued health and safety regulations and have closed stores in several markets already. The wellbeing of our guests and team is our top priority and we will continue to reinforce strict hygiene practices, while taking preventative actions according to current guidelines. Should you have any questions or feedback on our actions in your local market, feel free to reach out to us at and we will get back to you ASAP.

Stay Healthy & Safe

Signature Sebastian Vestergaard

Sebastian Vestergaard


We provide opportunity to pay contactless with credit-card or pre-order on our JOE APP

Introduced Contactless Pick-up icon

We have implemented contactless payment and contactless pick-up points in spacious areas of our stores.

safe store environment icon

We have established a hygienic and safe store environment with increased frequency of cleaning and sanitizing.

Contactless Pick-up icon

We have implemented contactless pick-up and pre-ordering features on our Joe App to reduce time spend in our stores.

Contactless Pick-up icon 2

Our doors are open but we have removed all seating from our stores so all orders will be takeaway.


In these challenging times, we have intensified our hygienic measures even further to ensure we have a safe environment for both our guests and juicers in all stores. We follow your governments recommendations closely, monitor the on-going situation and have implemented several safety measures to ensure a safe takeaway environment both in regards to payment and pickup flow for everyone:

The 7 steps of how we operate:
  1. We've established Contactless Payment Zone's to let our guests pay safely with the JOE APP or credit card (cash not accepted).
  2. We've clear and visible signage to inform everyone of social distancing and clear guidelines for in-store behavioural safety measures.
  3. We've established a Contactless Pickup area so customers safely can pickup their orders one by one and to ensure a fully contactless customer flow.
  4. We pack all orders in a to-go bag
  5. We ask all our guests to leave the store after they received their order to minimise the amount of guests in-store.
  6. We've removed all seating in the customer area and closed off toilets.
  7. We have partnered up with several Delivery Platforms across most markets that provides "Contactless Delivery” for your convenience.

JOE & THE JUICE Covid-19 initiatives illustration

We're operating in two different ways depending on your governments guidelines and recommendations:

JOE & THE JUICE Covid-19 initiatives illustration
JOE & THE JUICE Covid-19 initiatives illustration