Terms of Use

‍This website www.joejuice.com, is owned and operated by JOE & THE JUICE. Our Site provides information about us, our products and is a platform where we sell selected products that are not available for sale in our stores.  If you live in the UK, this contract is between you and JOE & THE JUICE UK Limited, a subsidiary of JOE & THE JUICE A/S; if you live anywhere outside the UK this contract is between you and JOE & THE JUICE A/S. Collectively, we'll refer to JOE & THE JUICE A/S and all of its subsidiaries "JTJ", "we," "us" or "our".

Within this document we refer to a number of other documents including our Site’s Privacy Policy, Shipping Policy, and our Refund and Returns Policy. These documents, together with these Terms of Use (the “Terms”) form part of our agreement with you so we ask that you please take the time to carefully read them before you use our Site. By visiting our Site and/or purchasing something from us from our website directly, you engage in our "Service” and agree to be bound by these Terms and related policies. If you disagree with the Terms, please do not access or use the Site or our Services.

For the avoidance of doubt, these Terms do not cover the use of our mobile application, nor the purchasing of any of our food and beverage products available through that mobile application. The use of our mobile app is covered by separate terms and conditions available here. Unlike other documents referred to in this document, those terms are explicitly excluded from the definition of “Terms” within this document.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

If you’re still with us, then please read on.

GENERAL CONDITIONS

In agreeing to these Terms, you represent to us that you’re the age of majority in your state or area of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree that you shall not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

We reserve the right to refuse service to anyone for any reason at any time. We also reserve the right to terminate these Terms and your use of the Services at any time.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on the Site is not accurate, complete or current. The material on this Site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate ,more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

The Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at anytime, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content there of) without notice at anytime.

We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCT AVAILABILITY

Products available for purchase on our Site are subject to availability. The products available here are available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PURCHASING THROUGH OUR SITE

Once you have found a product you would like to purchase, you can go to the checkout section of the Site to complete your purchase. Before we can process your purchase, you will need to enter the following details where relevant:

1.    Name;

2.    Shipping address;

3.    Email address; and

4.    Payment information.

Payment in whole by credit card or debit card is required before your order is processed and dispatched. Any goods supplied by us to you remain property of JTJ until you have paid in full. After you have confirmed your order and the payment is processed, we’ll send you a confirmation email confirming your purchase. This email is important – it contains your order details, allows you to track your order once it is shipped and, if necessary, start a return if you decide you want to return your item.

If you have trouble finding your order confirmation email after checking out, please reach out to our Customer Care team at care@joejuice.com.

Can you cancel your order?

Once you have placed an order, we are unable to make any changes or to cancel your order. However, you are of course able to return your order once you have received it – more information about our Refund and Returns Policy can be found here.

Can we cancel your order?

We reserve the right to cancel the agreement between you and us if:

(a)  We have insufficient stock to deliver the products you have ordered; or

(b)  The price of the product you have ordered is listed incorrectly on our website due to a typographical error.

If we do cancel your order, we will let you know by email and reimburse to your account the sum paid by you to us from your creditor debit card as soon as possible. Please allow up to 14 business days for the refunded money to show on your account. We are under no obligation to offer any additional compensation for any disappointment suffered.

ACCURACY OF BILLING INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed by the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more information, please review our Refund and Returns Policy.

THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this Site may direct you to third-party website that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or website, or any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party website. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send individual-specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation, (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the Site. To view our Privacy Policy, please click here.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should betaken to indicate that all information in the Service or on any related website has been modified or updated.

INTELLECTUAL PROPERTY

The copyright in all material contained on, in, or available through the Site including all information, designs, data, text, music, sound files, photographs, graphics and video messages, the selection and arrangement there of, and all source code, software compilations and other material (“Material”) is owned by or licensed to JTJ. All rights are reserved. You are not permitted to copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without our prior, explicit permission.

The trademarks, service marks, button icons, headers and logos (“Trademarks") and any related intellectual property rights (including without limitation, all modifications, enhancements, derivative works, and upgrades and to it) contained on or in the Site are owned by JTJ or third-party partners of JTJ. You are not permitted to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trademarks without the prior, written permission of JTJ or the applicable third-party partner of JTJ.

PROHIBITED USES

In addition to other prohibitions as set forth in theseTerms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove theService for indefinite periods or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall JTJ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless JTJ and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

Suppose any provision of these Terms is determined to be unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.The unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms by ceasing to use our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.

CHANGES TO TERMS OF USE

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms should be sent to us at customercare@joejuice.com.