JOE Card, Reward Card and Campaign Card Terms & Conditions
EFFECTIVE AS OF NOVEMBER 2024
Effective 19th November 2024
Welcome to the terms and conditions (“Terms”) for JOE Cards, Reward Cards, and Campaign Cards. These Terms are between you and JOE & THE JUICE A/S and/or its affiliates (“JOE & THE JUICE” or “us”) and govern our respective rights and obligations. These Terms apply for all digital and physical cards offered by Joe & The Juice purchased on or after 19th November 2024 in the following markets: Denmark, Sweden, Norway, Finland, United Kingdom & Ireland, United States of America, France, Netherlands, Belgium, Switzerland and Germany. If your market is not listed here, please refer to the Terms & Conditions in your registered market in your App.
Please note that your use of the JOE & THE JUICE mobile application (the “App”) is also governed by the terms and conditions listed and linked to below (as may be amended over time), which are incorporated into these Terms. By downloading the App and purchasing or receiving a JOE Card, Reward Card or Campaign Card (defined below), you accept that these Terms apply to you.
JOE Cards
JOE Cards are digital or physical cards that enable you to purchase a package of specific items in advance (“JOE Cards”). Digital JOE Cards can be purchased through the App (see App T&Cs) and physical cards can be purchased in store. Physical cards are only available in some countries, we do not offer these in all countries in which we operate.
JOE Cards can only be used for the specific item(s) stated on each card and cannot be used to pay for alternative goods or services. JOE Cards are not gift cards, do not have a specified value, cannot be exchanged for cash and are non-refundable once purchased (other than in accordance with the right to cancel below). Each JOE Card will entitle the purchaser to the number of items stated on the JOE Card in participating stores, subject to availability. You will be able to see the amount of items remaining on your JOE Card within your App at any time; this applies to both digital and physical cards. Physical cards must first be scanned and added into your App to use this feature.
JOE Cards are only valid in their country of purchase (for physical cards) or registration (for digital cards) (e.g., for United States users, cards will only be used in United States stores).
JOE Cards will expire on the date stated on them and, in any event, 12 months after purchase. We may issue promotional JOE Cards which have a shorter expiry date than 12 months. In these circumstances, the expiry date will be clear at the point of purchase and will be noted on the JOE Card to see at any time. No replacement, alternative, or refund will be available if the JOE Card is not fully used before the expiry date or is lost or stolen.
JOE Cards include one customisation or add-on per item. This includes all add-ons on our menu. Any additional customisations or add-ons will be charged at our standard menu prices. Any delivery fees, tips or other additional charges will be charged at our usual rates and are not included with the purchase of a JOE Card.
JOE Cards are non-transferable and not for resale. The JOE Card is not valid on third-party ordering platforms.
We reserve the right to reject a JOE Card if we reasonably believe that the use is unauthorised, fraudulent, or otherwise unlawful.
RIGHT TO CANCELLATION. If you purchased your digital JOE Card in the EU or the UK, you have a legal right to cancel your JOE Card in writing up to 14 days after purchase, without additional charge. To do this, please email care@joejuice.com including your phone number and the email address with which you signed up to the App. This 14-day period is known as the “Cooling-Off Period” and is subject to the JOE Card being fully unused (i.e. no items purchased using the card). If you have used one or more items on the JOE Card, you will not be entitled to cancel it. Unused JOE Cards cancelled during the Cooling-Off Period will be refunded within 14 days of request.
Reward Cards
In certain circumstances, and at our sole discretion, we may award cards that entitle App users to complimentary items, including but not limited to rewards for accruing points in our tiered loyalty scheme (“Reward Cards”). Further information on our loyalty scheme can be found here. Reward Cards are digital cards only.
Reward Cards are only valid in their country of issue (e.g. for App users whose location is set to the United States, Reward Cards will be issued and then redeemable in United States stores only).
Reward Cards will expire in accordance with the dates stated on the Reward Card. Where no date is stated, the Reward card will expire 31 days after the date of issue.
Reward Cards include one customisation or add-on per item (where applicable to the reward being offered). This includes all add-ons on our menu. Any additional customisations or add-ons will be charged at our standard menu prices. Any delivery fees, tips or other additional charges will be charged at our usual rates and are not included with the issue of a Reward Card.
Reward Cards are not property, and you have no vested right or interest in the Reward Cards. Reward Cards have no cash value, are not assignable, non-transferable, and not for resale. Reward Cards are not valid on third-party ordering platforms.
We reserve the right to reject a Reward Card if we reasonably believe that the use is unauthorised, fraudulent, or otherwise unlawful.
Items offered via Reward Cards are subject to availability.
Campaign Cards
We may occasionally offer campaign cards in connection with a specific promotion (“Campaign Cards”). These cards will have differing terms & conditions or official rules depending on the relevant promotion. Campaign Cards can be physical or digital.
Campaign Cards and associated email marketing will always contain a link to the relevant terms & conditions. If you cannot find the relevant terms & conditions for a campaign card you have received, please reach out to care@joejuice.com for further assistance.
Campaign Cards are issued at our sole discretion.
Disputes & Arbitration – United States customers only
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. This arbitration provision provides that you and Joe & The Juice waive any right to file a lawsuit in court or participate in a class action for matters within its terms.
EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT OR ITS EQUIVALENT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND US (INCLUDING ANY PRODUCTS OR SERVICES OFFERED OR SOLD BY JOE & THE JUICE), WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL, SINGLE ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT YOU AND US ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. A DISPUTE SHALL BE INTERPRETED AS BROADLY AS PERMITTED UNDER THE LAW AND SHALL COVER ANY CLAIMS THAT AROSE BEFORE THESE OR ANY PRIOR TERMS. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; AS SET FORTH BELOW, CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO RELEASE AND GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate, such JAMS arbitration administered by the JAMS office in New York, New York. The JAMS Rules, including instructions for bringing arbitration, are available on the JAMS website at https://www.jamsadr.com/rules-streamlined-arbitration/Opens in a new window. The Minimum Standards are available at https://www.jamsadr.com/consumer-minimum-standards/Opens in a new window. The prevailing party in any such arbitration shall be entitled to recover the party’s legal fees, costs, and disbursements in any arbitration as allowed by the JAMS rules.
The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or us that an in-person hearing is necessary. Any in-person appearances will be held at the JAMS office in New York, New York. The arbitrator will follow these Terms as if it is a contract between the parties, and the arbitrator’s award will be final and binding. Notwithstanding any of the foregoing, nothing in these Terms will preclude You from bringing issues to the attention of government agencies and, if the law allows, they may seek relief for you.
THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT, OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER OF OUR CUSTOMERS, OR OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A DIRECT AND NAMED PARTY. THE ARBITRATOR MAY NOT CONSOLIDATE ANY OTHER PERSON’S CLAIM, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF PARAGRAPH IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CAN NOT BE SEVERED. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND MAY BE SEVERED ONLY BY A COURT OF COMPETENT JURISDICTION AND PURSUANT TO APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, IF A COURT DETERMINES THAT PUBLIC INJUNCTIVE RELIEF MAY NOT BE WAIVED AND ALL APPEALS FROM THAT DECISION HAVE BEEN EXHAUSTED, THEN THE PARTIES AGREE THAT THIS ARBITRATION PROVISION SHALL SURVIVE AND ANY CLAIM FOR PUBLIC INJUNCTIVE RELIEF SHALL BE STAYED PENDING ARBITRATION OF THE REMAINING CLAIMS.
This arbitration provision shall survive any termination of these Terms. Any amendments to this arbitration provision shall not affect any pending asserted claim or arbitration proceeding.
Applicable Law
To the furthest extent permitted by law, these Terms shall be governed, construed and interpreted in accordance with the laws of Denmark and the Danish courts shall have exclusive jurisdiction to hear disputes.