Cookie Policy


When you use our App, visit our website, Facebook, Instagram or Snapchat pages (individually and collectively the “Sites”) we may collect personal data from you automatically using cookies or similar technologies.


What is a cookie?

A “cookie” is a string of information which assigns you a unique identifier that is stored on your computer or another device that uniquely identifies your browser or device. Once placed, this will allow a website to recognise you as a user when you return to that particular site using the same device and browser. We use both session cookies and persistent cookies. Session cookies are used to identify you during a specific visit to our website and expire after a short time or as soon as you close the browser. Persistent copies identify you for a more extended period (for instance, to keep you logged in). Persistent cookies remain on your device for a time specified in the relevant cookie.


By “cookies” we are also referring to other similar technologies used to install and/or collect information on or from your devices such as flash cookies, entity tags, HTML5 web beacons or bugs and pixels.


Do we use Cookies?

Yes, we do!  We use cookies on our Sites for several different reasons, but ultimately, we hope that these will make your user experience better, smoother and more interactive for you. More specifically, we use cookies to:

  • To keep you signed in to your account;
  • To keep track of services you have used and pages you have visited;
  • To understand how you interact and use our Site;
  • To record your user preferences;
  • To facilitate purchase procedures;
  • To show you products and promotions that we believe are relevant to you
  • To allow our partners to provide you with advertisements that are relevant to you and your interests
  • To determine whether our platforms are operating effectively and as they should
  • To remember and record your security and consent preferences when registering on our App to ensure that we adhere to your preferences.


What kinds of cookies do you use?

  • Essential cookies: These cookies are necessary for us to enable you to move around the Sites so that you can use the Site’s features. These cookies allow us to provide you with the services and products you have requested. To illustrate, these cookies will enable you to remain logged into your App account. They also all you to create a shopping basket with items you wish to purchase.
  • Performance cookies: These allow us to collect information about how our visitors use our Site, for example, what pages or items are visited the most or if a user receives any error messages. Performance cookies collect aggregated information, and therefore all information is anonymous.
  • Functionality cookies: These cookies allow the Sites to remember your preferences (for instance, username or region you are in). This way, we can better personalise the content for you.
  • Advertising cookies: Advertising cookies allow us to collect information about your visits to our Site, products you have viewed and other information about your usage, browser and device ID. This kind of cookie allows us to send you more relevant advertisements showing adverts that are based on your previous interaction with our various platforms.


First and third-party cookies

First party cookies are cookies that belong to us. Third-party cookies belong to a third party that places cookies on your device through our Sites so that they can either provide a service for us (for instance, to help us understand how our Sites is being used) or by third parties that are our business partners so that they can use them to advertise products and services elsewhere on the internet. JOE & THE JUICE's current business partners are:  


Third-Party: Branch

Type of Cookie: Marketing  analytics

More information about how to opt-out

Third-Party: Double click

Type of Cookie: Advertising – We do not currently display  advertisements for third parties on our Sites, but if and when we do, this  platform will allow us to do so.

Third-Party: Facebook

Type of Cookie: Marketing and advertising – this will enable us to  create advertisements that are more relevant to you and displace them on Facebook

More information about how to opt-out

Third-Party: Google (Analytics)

Type of Cookie: Analytics – this provides us with information that  helps us understand user behaviour in the marketplace

More information about how to opt-out:

Third-Party: Google (Google Tag Manager)

Type of Cookie: Analytics – this helps us reach you through  advertising

More information about how to opt-out:

Third-Party: Hotjar

Type of Cookie: Website analytics – this tells us how our website is being used.

More information about how to opt-out

Third-Party: Snapchat

Type of Cookie: Marketing and advertising

More information about how to opt-out:

How can I refuse cookies or manage my cookie settings?

You can block or refuse cookies at any time. This can be done through your device settings in your browser. We also allow users of our Sites to manage their cookie settings on the website itself. Please be aware that if you refuse the use of all cookies used on our Site, you may not be able to access or use all functions of the Site.


If you'd like more information as to how to adjust your cookie settings in your browser, please refer to the following:


Changes to this policy

We reserve the right to update this policy whenever it is necessary for us to do so. Any changes to the policy shall be posted here on this page.


Contact information

If you have any questions, please contact us on

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